Reviews & Testimonials
Read some of what our customers have to say
Very professional and efficient with services.
AC tech Jesse and Kelley from the office were both really friendly and great to work with.
Air Masters did an excellent job in replacing our split-system a/c. The crew was professional and cleaned up after they were done. The even cleared vegetation around the compressor even though it wasn't impeding the installation. Will use them again!
Great service from Joel and Kevin.
Kevin was the best!
Air Masters did an excellent job with servicing our A/C systems. Each year, we have problems with a clogged water line. Air Master’s was able to accommodate us to get our system working in a reasonable time. Their serviceman Kim did an excellent job and gave us pointers to maintain the units. We’ll be booking our future servicing in a timely manner from now. Thanks Air Masters!
Excellent service. Very detailed and thorough.
Kim did an amazing job - he was on time, thorough and did a great job cleaning my unit. Thanks Kim!!
Definitely recommend this company! Kim was helping us to clean all AC in units. We have a baby and he was very cooperative with the situation (you know baby’s nap schedule and all :) he was super nice and kind and offered very fast and neat service! Thank you so much for the perfect service!
Kevin (tech) did a great job. He is very knowledgeable and quick. He has worked on my A/C units for years. His troubleshooting is very very fast. Only after a few minutes he knows what to repair
Kevin and Tracy were outstanding. They worked quickly and efficiently and left the area clean and tidy. They were very responsive and I appreciated their respect and professionalism. We are very happy with the service they provided.
Jessie was also a definite Air Master!!! He serviced our Fujitsu unit today and did a super job!!! Mahalo nui loa, Jessie and Air Masters!!!
Our tech (Kim) provided great service and made sure our AC pipe was no longer clogged. He explained everything thoroughly for keeping the AC maintained.
Kevin was my technician and he did an outstanding job doing the premium cleaning on my unit this week! I would definitely recommend him for all of your service needs. Friendly and efficient guy!
Chose Airmasters on the recommendation of a colleague. They did not disappoint. From initial recommendations on size and placement to installation to cleanings (don’t skip this!), they have always been professional and respectful of my home. The front office is very responsive. Pricing is competitive 👍
Thanks so much Kim ! It's nice to have cold air again !
Very friendly and professional
Kevin provided excellent service and great advice how to optimize AC maintenance for the years to come
Kevin came to our house to service our Mitsubishi split system. I am very pleased with his work but most of all, his professionalism and courtesy. He has come in the past for other issues with our other split systems. We are very pleased with his work. Thank you Kevin!
The work on our A/C's were completed in a timely manner by polite and efficient workers--as they have done so on previous jobs at our house. Mahalo!
Jessie did an excellent job cleaning our three air conditioners. No small task, and he never missed a step. Thorough, conscientious and much appreciated!! Thank you, Airmasters...
Kevin from Air Masters came to my home to replace the evaporator coil on my Mitsubishi a/c. From explaining the process of the repair to the actual work done, he did an excellent job. He was very knowledgeable and did a thorough cleaning of the unit while replacing the evaporator. The a/c unit is like brand new again. Air Masters has installed my a/c units back from 2006. They have been in business for many years and based on their track record, you can count on them to be around for years to come. A big thank you to Sherman and his crew at Air Masters for a job well done.
Jesse was effecient. He was on time. He cleaned up. He was very cordial.
Jessie came to do our yearly air con service. He did a great job- punctual, efficient, courteous. I can always count on Air Masters!
Kim was very quick to diagnose the problem and gave us options to resolve. The repair went well and was done in a timely manner
Excellent work! Thank you so much!
Happy days in Hawaii
They installed my units in 2020, and they come out for maintenance every year. Kim left everything clean.
Jessie took care of my air conditioners with such professionalism. His GOOD work ethics is hard to find in workers these days. He's efficient and kept the areas clean. He so polite as well. Job well done Jessie...Thank you!
Kevin, Helped us protect are investment in air conditioners by screen wrapping our mother boards on the air conditioners so that the geckos can’t get in and short the mother boards. He explained that it was worth the investment and he worked hard to get all of our units protected. Thank you Kevin to your dedication to customer service!
Kevin and Travis provided outstanding installation of my Tri-zone system today. They arrived on time, worked continuously, and cleaned up all debris. They provided easy to follow instructions of the new equipment. Since 2023, Kevin has been my “go to” technician. It is always a pleasure to have him service my a/c requirements. Thank you very much for having outstanding technicians.
We had our annual premium maintenance done on our Fujitsu split system. Our appointment was made and Kevin came as scheduled at 8 am. He did all the prep work in each room to protect the walls and floors. We had moved all the furniture and pictures that would be in his way to clean the units the day before which allowed him access right away. After cleaning and testing, everything worked wonderfully. We’re happy with the work and service provided by Air Masters over the years.
Highly recommend this company. They were fast and efficient, very friendly and professional. Kevin and Kim installed a Mitsubishi split unit which we are very happy with. Glad I went with Air Masters would gladly go with them again.
Kevin and Kim replaced the drain pan for my a/c unit. Service was excellent. Highly recommend.
Installation of the new A/C was done efficiently and carefully. The technicians (Rex and Moki) were courteous and thorough. They clearly know their craft… and do it with an introduction and smile. Nice job guys!! Brian Cody
Excellent service as usual. Arrives as scheduled. Thorough and efficient.
Kevin was very professional and thorough as he went about his work today. He quietly diagnosed the problem and provided the root cause behind my air con system’s defective performance. He is very neat and respectful of my furniture, carpet and the surrounding work area. I am very pleased with his workmanship and work ethic. Very Respectfully, Nolan Chang
I have purchased ac units from air master in the past. Always professional and reliable. Last week they came and serviced the units. Jesse was very neat and accommodating. Christian and Maryann in the office provided great customer service support. Thank you team.
Very happy with Air Masters. Christian and Kevin have been most helpful and provided good guidance through my AC issues. They are knowledgeable, thorough, timely and professional. Thank you and I look forward to your assistance in the future.
Thank you for keeping us cool. Kevin was very professional and provided great service. Would recommend him to any others needing A/C service. Mahalo!
Kevin, from Air Masters, was an incredible technician. He was on time for the appointment and gave really clear information about everything he was doing. Kevin also was super gracious about answering all of my questions throughout the service. I would highly recommend Air Masters! Ask about their full service maintenance too. My split AC unit had a fair amount of mold build up and after Kevin left it looked like a brand new unit.
A big mahalo to Kelly and Kevin for coming to my aid just recently. My large AC had a problem so I couldn’t run it. I was expecting a houseful of guest. Kevin was able to get to me as soon as he could. He fixed the problem. He was very professional and explained everything to me and my questions. I’ve had Air Masters do AC installations in another home. I am not finished here in this new home. Air Masters will be doing more work for me. So happy to have them. They are a company that takes care of their customers. Thank you to Kelly and Kevin. Your service was very appreciated. I look forward to doing more service with you. And hope I can get Kevin again. Great job Kevin.
I've been a customer of Air Masters for many years and have always had positive experiences with them. I recently had a split a/c unit replaced because a nest of geckos fried the circuit board. I also had that new replacement unit and three of my older split a/c units internally screen wrapped to help prevent the same problem from happening in the future. Marion and Kelley helped me schedule the replacement and the screen wrapping over the phone. They also corresponded with me through email. They are both very professional and friendly, and provided excellent customer service. The lead technician, Kevin, screen wrapped all of my a/c units, and he and his team replaced my fried a/c unit. I was extremely pleased with the work Kevin and his team did. They work cleanly, efficiently, and professionally. I especially appreciated Kevin communicating with me from the beginning what the best options were for my situation, then on the day of the replacement and screen wrapping, he explained the work that was being done and the time frame in which it would be completed. Kevin is an awesome technician. Overall, I'm super happy with Air Masters and will definitely call them in the future for my a/c needs.
Air Master has been doing all my air conditioning repairs for the past 17 yrs. Kevin is highly recommended. He does an excellent job always on time and explains everything before he starts the job. He’s very trustworthy which is very important to me. Kevin will always be my go to tech.
Jessie provided excellent professional service. My air conditioner works much better now! I will always use Air Masters for my air conditioning needs and maintenance.
Excellent service!!!
Jesse was nice and helpful in cleaning my AC filter!
Great Service! We always choose Air Masters!
My family and I use Air Masters for all our ac needs! The best quality service, and always quick and friendly.
Kevin was so nice to work with and provided excellent professionally completed work.
Very professional and timely service. Satisfied!
Was very respectful and was able to troubleshoot the issue quickly
Kevin came out today to provide service on our AC unit that was leaking and not cooling. He put a temporary fix in to keep us going since the parts on our system are now obsolete. We appreciate Kevin and Air Masters for their service!
We had previously used another company, but when we were given a three-month wait time to get an appointment, I saw an Air Masters van on our street. SUCH LUCK that the van was on our street at that time. I called the number and Keith Kaneshiro has taken care of me ever since. That was years ago now. They are quick, professional, reliable. I will always use them for my air conditioning needs!!
Quick and efficient install. Definitely recommend. Mahalo
Technician (Jessie) quickly worked and got my unit cleaned and running in no time.
Kim was so efficient and did a very good job. He explained what he did and also showed us how the unit was and after cleaned. He did a very thorough job and we are very satisfied with the work he did.
Kevin did excellent and very thorough work, he was on time, and he was very respectful. The air conditioning unit is working great now! Mahalo Kevin
Recently I had some new units installed in my home, and had one repaired. Rex and Kevin and their team did an outstanding job for me. I’ve been doing business with Air Masters for 25 years now, and never hesitate to refer them to friends and colleagues. A real pleasure to do business with them. Excellent product and service.
Kim was great.
This was the 2 AC Air Masters did for me. This are by far the cheapest when it comes to quotes. Only one company was close with their quote, but that quote did not include tax as well as new thermostat.
Good communication, Sherman and Princess are very courteous and friendly as were the crew. They installed the split unit while I was working from home, they were careful, quiet and respectful of my property, answered all my questions prior to the installation and during the installation and cleaned up really well after the job was done. You could tell they knew what they were doing. They were recommended by my realtor, Larry Chun (who I also highly recommend), and I'm glad he did.
Air Masters has been my AC contractor for years. Wonderful office staff, always friendly and never had any issues with service technicians sent to service my system. The only "con" I have to report is a long wait for a service appointment. It could be out 4+ weeks to get on the schdule.
Super quick AC repair. Air Masters were professional and got the job done fast
Very quick and efficient. Good job!
Jesse @ AirMasters did a fantastic job! Very professional and knowledgeable! A master of air conditioning! Thank you! Irene
Kim was here today to check out my AC. He was able to detect the problem with my central unit, fix it then explained what caused the interruption of service. Kim was polite and I appreciated his service. He was helpful and got the job done.
Excellent service. I own several properties on Oahu. Their outstanding staff are knowledgeable and very easy to work with. Big Mahalos Air Masters!
Great job maintaining our a/c units! Very courteous and professional.
Great guys coming out on a weekend. Appreciate the help Kevin and Kim.
Professionally done and very competent work.
Kevin did a great job! Two A/C units are working perfectly again! Cool days ahead! Mahalo AirMasters!
Quick and timely service. Thank you, Jessie! Kelly G.
Had excellent service by Kevin and Kim this morning. Despite the heavy rain, they both continued their jobs and finished our new installation in a timely manner. Great explanation of the use of the new remote which pleased my husband and I.
I was pleased that Kelley called me for an earlier appointment after someone cancelled. Jessie did a great job in cleaning our indoor evaporator unit. He showed us how dirty it was and cleaned it up really well. Nice job and nice cool now, ready for the hot summer.
Their technician went out of his way to wash down the condenser filter.
I highly recommend Air Masters whether you are looking for service, repair, replacement, or a new unit. I can’t say enough good things about Kevin. He is professional, courteous, and does a great job. He thoroughly explained the diagnosis and the available remedies. I went with replacing the nearly 16 year old unit (that Air Masters also installed). Kevin and Kim did an excellent job. They handled the replacement so efficiently and neatly. Now I’m ready for the summer! Thank you Kevin, Kim, and Air Masters, you folks are the best!
Kim was very good at fixing my AC problem and friendly too. He provided me great service!
Justin and Dominic were on time, efficient, very thorough, pleasant and professional. I couldn't ask for more.
Just wanted to thank Kevin for repairing our Mitsubishi split air conditioners a few weeks ago. He arrived earlier than expected and was very courteous and thorough. There was some kind of communication issue between the air conditioners and the condenser. Kevin explained what needed to be done and was even able to have the required parts delivered directly to him within 20-30 minutes. This was great because the repairs were done quickly and most importantly, on the same day.
The maintenance Kevin provided today was quick, efficient, and informative.
Jessie did a great job! Very friendly and efficient service. Thank you.
I had trouble with A/C system and called Air Master. Kevin came and quickly diagnosed the problem. He gave me several written quotes on repair. Call Air Master back and several days later, Kevin and another associate came on a Saturday and install a new unit. They were quick neat and professional. I would highly recommend Air Masters.
Highly recommend. From my initial phone call to schedule service, very pleasant to deal with. Technician was on time, friendly and knowledgeable and the service was excellent.
Jesse did an amazing job servicing our 7 Mitsubishi units. He was polite, quick and neat.
Jessie did great work. Very good communication and professional.
Great experience and professionalism. Air Masters install and maintenance crew did a tremendous job installing our new units and cleaning of our existing units. Mahalo
Anyone looking for air conditioning services should give Air Masters a try. This past week I had Air Masters replace two Fujitsu split A/C units that they had originally installed 25 years ago. They've been in business that long. An estimate was easily scheduled with Kevin and the pricing was very reasonable. After accepting the proposal, installation was done just 3 days after. The installation team (Kevin and Kim) were very efficient and each knew what to do. I really didn't hear them having to communicate with each other very much which means they were a very cohesive installation team. One split AC unit was on a second floor too. They also took time to place a floor tarp and a plastic wall covering to keep things clean. So consider giving them a try.
Great service when done. It does take awhile for an appointment as they are very busy! I wouldn’t go to any other company. The are a little pricey but you what you pay for in services and professionalism!
Friendly and knowledgeable staff!
Excellent job by Jesse and Kim. My split units are all working well. Thank you for your service.
Jessie from Air Masters was efficient, polite, and got our unit repaired within an hour.
AirMasters has been expertly taking care of our A/C needs for over 20 years. Kevin came to figure out why our 2 units weren't working. He arrived on time, was very courteous & professional, worked hard to diagnose the problem, very patiently explained what he did, and offered me several solutions. Very happy with his service & highly recommend.
Excellent. Very thorough. Courteous and friendly. Addressed my concerns.
Excellent service! On time. Very respectful to me and my property. Cleaned up everything. Will always use and recommend this company!!
Jessie’s service was exceptional, not only for this visit but since the installation. Great guy! thanks.
Jesse was very professional and was by 8:30 am conducted himself very knowledgeable on what seem to be happening with my ac and thank Air Master for getting it running so quickly. Wilfred @ Leilani Tollefsen
Kim from Airmasters did a great job replacing our split A/C unit. Good communication from the office and high quality work from the technician.
Jessie did an extremely thorough job with not just cleaning and maintaining both a/c units and the main unit outside my condo, he also promptly took action when 1 started to drip water as he was about to depart. This may push him a few minutes behind, but his diligence and attention to detail is commendable. He was also very easy to talk to, courteous, and informative when answering my questions. The photo included with this review is of him working on the unit that began dripping water as he planned to depart. Instead of finishing up, he's here taking a second look, cleaning, and clearing the issue causing the drip. I'm grateful for such professionalism and attention to detail. Thank you Jessie for your time and assidtance this afternoon. Your efforts are appreciaated!